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Report an Outage

To report an outage:

Call 509-526-4041 to report an outage. Call 911 in case of emergency.

Review below for specific instructions.

It does not happen often, but when it does you should know the correct procedure for reporting an electric outage.

  1. First: CHECK YOUR ELECTRICAL PANEL

If you should experience a service interruption the first thing to do is to check your fuses or breakers to make sure the problem is not with your own equipment.

  1. Next: CHECK TO SEE IF YOUR NEIGHBORS HAVE SERVICE

This gives us some idea of the extent of the outage when you call in.

  1. Then: CALL COLUMBIA REA, all outages should be reported via phone by calling 509-526-4041.

Please have your account number ready when you call to report trouble. Be prepared to give the name your service is in (the name that appears on your bill). If you have any information about the cause of the outage, such as a tree or limb on the line or broken pole, etc., please give that information as well. This information will assist our service personnel in restoring your service quickly.

  1. Emergency Medical Services

If you utilize medical equipment that is dependent on your electrical service for operation, please let us know. We keep a list of all members who utilize special medical equipment so we can give them priority service in the event of an outage or emergency.

  1. Access For Operation and Maintenance

Periodically, Columbia REA personnel will need to have access to electrical equipment on your property to perform maintenance or make emergency repairs. This equipment must be accessible for this work. Members having such equipment inside fenced or locked areas or within areas housing guard dogs or other such animals must contact our office to provide arrangements for our access. For the safety of our line crews we must be able to drive our service trucks to the job site. This is especially important at irrigation pumps located in the middle of fields.

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©2021 Columbia Rural Electric Association. All Rights Reserved.

  • HOME
  • BECOMING A MEMBER
    • New Membership Application
    • New Member Information
    • Member Services
  • YOUR CO-OP
    • About-us
      • Board Of Directors
        • Bylaws
      • Staff Directory
      • Our History
    • Contact Us
      • Request More Information
      • Report an Outage
      • Outage Center
      • Business Hours & Holiday Schedule
    • Employment Opportunities
    • Annual Meeting
      • 2019 Annual Report
    • The Seven Cooperative Principles
    • The Co-op Community
      • More Powerful Together
        • Columbia REA Partners with Local Companies to provide free workplace sanitizer
      • WRECA
      • NRECA
      • Touchstone Energy Cooperatives
      • Important Links
  • ENERGY EFFICIENCY
    • Rebate Offers
    • Together We Save
    • Home Energy Efficiency products
    • Marathon Water Heaters
    • Kill A Watt Meter
    • Energy Efficiency Tips
    • Quick Tips To Save Energy
      • Appliance Wattage
  • SERVICES & BENEFITS
    • Request Service
    • Your Bill
      • Payment Options
      • How To Read Your Bill
      • Payment Drop Box
      • Rates and Information
    • Your Community Benefits
      • Services and Credits
      • Academic Scholarships
      • Jeff Meredith Scholarship Program
      • Supporting Our Youth
        • 2020 Columbia REA Scholarship Recipients
          • Scholarships
      • Grassroots Program
    • COVID-19 Payment Assistance Program
    • Renewable Energy (Net Metering)
    • Rebate Offers
  • SAFETY & EDUCATION
    • Frequently Asked Questions
    • Safety Quiz
    • How Cooperatives Work
    • Important Links
    • Typical Appliance Wattage
  • INTERNET SERVICES