To report an outage:
Call 509-526-4041 to report an outage. Call 911 in case of emergency.
Review below for specific instructions.
It does not happen often, but when it does you should know the correct procedure for reporting an electric outage.
- First: CHECK YOUR ELECTRICAL PANEL
If you should experience a service interruption the first thing to do is to check your fuses or breakers to make sure the problem is not with your own equipment.
- Next: CHECK TO SEE IF YOUR NEIGHBORS HAVE SERVICE
This gives us some idea of the extent of the outage when you call in.
-
Then: CALL COLUMBIA REA, all outages should be reported via phone by calling 509-526-4041.
Please have your account number ready when you call to report trouble. Be prepared to give the name your service is in (the name that appears on your bill). If you have any information about the cause of the outage, such as a tree or limb on the line or broken pole, etc., please give that information as well. This information will assist our service personnel in restoring your service quickly.
- Emergency Medical Services
If you utilize medical equipment that is dependent on your electrical service for operation, please let us know. We keep a list of all members who utilize special medical equipment so we can give them priority service in the event of an outage or emergency.
- Access For Operation and Maintenance
Periodically, Columbia REA personnel will need to have access to electrical equipment on your property to perform maintenance or make emergency repairs. This equipment must be accessible for this work. Members having such equipment inside fenced or locked areas or within areas housing guard dogs or other such animals must contact our office to provide arrangements for our access. For the safety of our line crews we must be able to drive our service trucks to the job site. This is especially important at irrigation pumps located in the middle of fields.