In response to recent reports regarding the coronavirus disease 2019 (COVID-19), Columbia REA will close its office to the public starting Tuesday March 17th. Additionally, our community room will be closed until further notice. The safety of our employees, members and community remains our highest priority.
Columbia REA personnel will continue to be accessible by calling 509-526-4041, Monday through Thursday 7 a.m. to 5:30 p.m. All departments will continue operating to maintain services and restore any outages that may occur during the office closure. Power outages can be reported by calling 509-526-4041.
“Columbia REA provides an essential service to the communities we serve with consistent delivery of electricity,” stated Scott Peters, CEO of the Cooperative. “We are taking measures to ensure that we have the necessary staff available to serve the needs of our members and community.”
Columbia REA encourages members to use the Cooperative’s self-service payment options that can be activated from home to avoid person-to-person interactions. These include AutoPay, pay-by-phone and SmartHub, our online payment portal. You can also drop your payment off at our drop box located in front of our office at 2929 Melrose Ave. in Walla Walla.
Columbia REA staff is in contact with state officials regarding the COVID-19 virus and will ensure best practices are being employed to ensure a safe work environment. The National Rural Electric Cooperative Association is providing briefings as new information becomes available from the CDC.
Columbia REA appreciates members’ patience and understanding during this difficult situation.
Should Columbia REA take additional measures to protect our employees and community, we will notify our members via our Website and Facebook. Columbia REA employees have been instructed to take extra precautions including washing hands more frequently and using hand sanitizer. Employees have also been instructed to remain at home and notify Columbia REA if they feel ill.
At this time, it is recommended that everyone follow CDC recommendations.